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Return Policy
AClinesets.com offers a 30-day return policy on most products sold. Manufacturer restrictions apply to certain merchandise, as detailed below and as updated from time to time. Customer may obtain additional details and any applicable updates from the dedicated AClinesets.com account manager and may obtain manufacturer contact information by contacting AClinesets.com Customer Care
1. Return Restrictions
- Defective Product Returns
Customer may return most defective Products directly to Seller within fifteen (15) days of invoice date and receive, at Seller’s option, credit, replacement, exchange, or repair.
- Non-Defective Product Returns
Customer may return most non-defective Products directly to Seller within thirty (30) days of invoice date and receive, at Customer’s option, credit or exchange, except that an automatic Seller restocking charge will reduce the value of any such credit or exchange by fifteen percent (15%).
- Special Orders
Products that are specially ordered may be non-returnable or may have unique return restrictions, however most are non-returnable. More information may be provided by the dedicated Seller account manager or by AClinesets.com Customer Care.
2. Customer Shipment of Returned Merchandise.
Return Merchandise Authorization (RMA) Number.
No returns of any type will be accepted by Seller unless accompanied by a unique RMA number, which Customer may obtain by providing the following information to AClinesets.com Customer Care: customer name, applicable invoice number, product serial number, and details of Customer’s issue with the product. Customer has five (5) days to return a Product after the applicable RMA is issued. AClinesets.com reserves the right to refuse any UNAUTHORIZED returns: those that occur after the five (5) day period or those involving Products that are unaccompanied by valid RMA’s.
Returned Products Must Be Complete.
All Products MUST BE returned one hundred percent (100%) complete, including all original boxes, packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer. AClinesets.com reserves the right to refuse the return of incomplete Products or to charge a minimum fifteen percent (15%) restocking fee for returns that are accepted.
Return Policy
- Responsibility for Shipping Costs
Customer is responsible for the cost of shipping returned items; Seller is responsible for the cost of shipping replacements or exchanges of returned items and will match Customer’s shipping method.
- Customer Shipping Insurance
Customer is strongly advised to purchase full insurance to cover loss and damage in transit for shipments of returned items and to use a carrier and shipping method that provide proof of delivery. Seller is not responsible for loss during such shipment.
